What is fiber optic technology and what’s so special about it?
Fiber-optic systems use bursts of light sent through thin glass fibers to transmit information, resulting in much faster speeds than traditional copper lines. Most internet providers use fiber in their systems but use copper lines for the final connection to the home, resulting in slower speeds. NEXT, Powered by NAEC will bring fiber all the way into your home, giving you access to download and upload speeds up to one gigabit.
What internet speeds will be available?
100Mbps and 1Gbps with no data caps. With the technology we are deploying, there is no difference in upload/download speeds. Download traffic is when you are saving something from the internet to your computer (movies, documents, songs). Upload traffic is when you are saving something from your computer to somewhere on an internet site (pictures to Shutterfly, files to Google Drive, etc). The goal for this technology deployment is to provide the amount of bandwidth you need so you can get to whatever on the internet whenever you want to.
Many service providers have a data usage limit with overage charges, we offer unlimited data at the speeds listed above.
What plans and prices do you have for internet services?
For residential customers, we will have 2 plans. 100Mbps at $49.95 and 1Gbps at $79.95. These speeds are symmetrical, meaning the same for both download and upload speeds. And, the best part is, there are NO data caps, so you can use as much data as you want. Business customers pay slightly different rates. Click Here for Business rates or call 870-895-3221 for a custom quote.
How fast of an internet speed do I need?
The speed largely depends on how you’re using the Internet and how many Internet users and devices in your home. To stream movies off services like Netflix or Amazon Prime, you need 25 Mbps per user. To watch YouTube, Google says you need at least 2.5 Mbps. Hulu says you need 3.0 Mbps. If you have 4 devices in your home trying to access any of these, 100 Mbps should give you what you need. If you want a super-fast connection, go with the 1Gbps.
What is Managed Wireless Router Services?
For $4.95 per month, we will set up, maintain, and manage your wireless network, including troubleshooting, updates, and security. All ports are opened on the ONT for your use and no additional wireless router is required. The ONT is utilized to access Wi-Fi and is fully compatible with 100 Mbps and 1 Gbps. NEXT, Powered by NAEC has the ability to remotely monitor and modify settings when contacted by customers for troubleshooting. If the ONT's Wi-Fi range is not enough, NEXT, Powered by NAEC can offer 804 mesh satellite(s) as a solution.
What equipment will you be installing in my house?
It depends on the services you subscribe to, but at a minimum, you will have a Network Interface Device (NID) installed on the outside of your house, likely close to your power meter. It will connect to an Optical Network Terminal (ONT). This will provide your internet service. Our ONT’s have the capability to create a wireless network or you can provide your own wireless router. The phone service will be served through the ONT as well. If you subscribe to our television packages, you will have a set-top box for each TV.
Can I use my own equipment?
You must use the ONT (Optical Network Terminal) as the modem, but you are welcome to use your own wireless router if you prefer.
Will I need special equipment to receive your internet service?
You are not required to provide any equipment for internet service, and there is no fee for the equipment. Managed wireless, which uses the Optical Network Terminal for a wireless router, is $4.95 per month.
If I choose to use my own wireless router, how do I pick the right one?
We recommend you select the managed wireless feature. This puts the responsibility of choosing the right hardware and setting up your network on NEXT, Powered by NAEC. It saves you from having one more device to store, manage, and ultimately replace.
Nice try, but I still want to use my own wireless router. How do I pick the best one for me?
Routers vary in price and features. You will need to research online to find the best one that fits your budget and expectations. We do recommend that you select a wireless router that is defined as 802.11ac and supports speeds up to 1 Gbps. 1 Gbps is also referred to as 'gigabit.' Even if you only select the basic service, this will ensure your router is compatible if you upgrade in the future. If you manage your own router, NEXT, Powered by NAEC will not have the ability to remotely monitor or modify your network settings. You will bear the responsibility of updating firmware, accessing your router for security purposes, and maintaining your wireless network.
What happens if the equipment is damaged?
Physical damage will be charged to the customer. Malfunctioning equipment will be replaced by NEXT, Powered by NAEC at no charge.
Do I need to return the ONT if I cancel service?
Yes. We will send someone to your house to pick up the ONT if you cancel service. Do not try to disconnect the ONT yourself.
Will you sell my browsing information?
No. We will never sell your information to third parties. NEXT, Powered by NAEC’s policy is to look out for the best interest of our subscribers.
