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Paperless Billing FAQ

Paperless Billing FAQ

I received a $2 charge on my July statement, how do I avoid it?

Change to paperless billing!  You can do so on our app, by calling in, or emailing

I have switched over to paperless billing but still not sure how to look at my invoices?

You can view your invoice/statement on our app, portal, or by the email sent each month.

I cannot remember my username or password; how can I get it reset?

Make sure your username is your full email address and for password, click the “forgot password” option.

I am having other issues logging into the portal and/or the app, what should I do?

Call us at 870-895-3221 - a customer service representative would be happy to assist you.

What is the difference between paperless billing vs auto pay?

“Paperless Billing” is receiving your statement electronically, such as Online or on the App.  “Auto Pay” is when you have a credit card or bank account set up to automatically draft money from your bank account to pay your bill.

What is the easiest way to make sure my bill is paid?

Set your account up on Auto Pay or download the App! “NEXT, Powered by NAEC”

Are my username and password the same for the app and the online portal?

Yes! After you set up your account, that username and password will be used for both the app and the online portal.

When can I expect to receive my eBill statement?

1st of every month unless it is a weekend or holiday; in that case it would arrive the following business day. You will receive it via email on file.

I want to get set up on paperless billing but do not have an email address or a way to look online.

Not an issue!  We will work with you on other options” such as, setting up auto pay, giving you amounts/due dates so that you can write it on your calendar, etc.

If you have other questions, please contact us at 870-895-3221 or

Important Dates to Remember

Payment is due the 14th to avoid late fees / Disconnects occur the 25th